Speaker Profiles

Ula Ubani

Ula Ubani

Ombudsperson and Chief Ethics & Conduct Officer

BMO Financial Group

Ula Ubani is the Ombudsperson and Chief Ethics and Conduct Officer for BMO Financial Group (BMO). She is a senior leader with a natural ability to simplify complex situations and develop practical solutions that benefit organizations. Ula holds a unique role in Canadian banking as the only named Chief Ethics Officer in the sector. In 2021 she was recognized by WXN as one of Canada’s Top 100 Most Powerful Women.

Ula provides guidance and insight on ethics and conduct management activities throughout BMO. She leads a team focused on ensuring that BMO’s expectations around ethical business conduct are clear and well understood by employees while providing support to encourage behaviour consistent with BMO’s Purpose. Ula is accountable for the development and implementation of BMO’s Code of Conduct, associated learning, and conduct related reporting for senior management and the Board of Directors. And she also leads the group focused on the impartial review of unresolved Canadian consumer complaints about BMO’s products or services.

Ula is a recognized thought leader with deep industry experience. She is the Chair of the Ethics Centre and a Board Director for Yorktown Family Services and Shorefast. Ula has a Master of Business Administration from the Rotman School of Management, University of Toronto and is based in Toronto.

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